Initial enquiry was handled well and all information was made very clear. The actual process was easy to understand. The only query was that I booked my own insurance as the website says but didn't know that Big Yellow provided it or price matched it so that could be made clearer as I would have happily just booked it as well as the storage if I'd known that was an option.
All my enquiries were handled quickly and there were no problems
Darren & Hannah at the Bromley branch were friendly, enthusiastic and informative. They talked me through/showed me the procedures. I wasn't particularly keen to use a storage facility anywhere tbh. However, after discussing my needs through with them both, I became a bit of a convert. I have enjoyed every subsequent trips I have made here. The whole process is fluid and clear; great for ease of access.
Very nice team in Bromley branch. Especially Hannah and Devlin, very professional. Helped me with all my needs. Thanks!
Initial enquiry dealt with very well as unsure what size room to go with. Made enquiry and got a phone call to chat through. Then made booking very easily.
Quick response and clear details.
Very simple application and description of unit availability.
well handled from the start and everything clearly explained on the day
Very clear instructions, polite staff and helpful
I thought that it was an excellent process and Hannah did a great job of explaining every protocol. It has been extremely easy so far