The girl on reception was very helpful and friendly. The only minor issue is that the sizes vary quite a bit for the same size room, I know the size are only approximate but some 40 sq ft rooms are much smaller than others.
The team were so helpful for my check in, and gave really good intructions on what to do.
I found the service, professionalism, courteousness and helpfulness of the staff excellent, and the process efficient and effective for booking in.
The store is in a convenient location for either short or long term storage needs. The environment is well organised and the access is simple to use. The opening hours are limited on weekdays until 6pm which can make getting there in time after work a bit of a rush.
The service provided by the staff was superb. I injured myself (my fault !) on site and was given first aid. As my wound was still bleeding, I could no longer drive and a paramedic wouldn't attend, a staff member actually escorted me to A & E ! How much more could you ask ? Well, later I was contacted by phone to see how I was, fantastic ! I feel really grateful for the personal level of care provided.
Very impressed by the friendliness and efficiency of the staff. Set up my storage quickly. The facilities are very well thought out and easy to use, but with high security.
Website was easy to use and staff were very friendly and helpful. Whole process was simple, clearly explained and really could not have been better
Very impressed by the set up, staff very switched on and able to change my reservation for a larger space on arrival. My only adverse comment is that only one of the two llifts was working, not ideal!
From my initial visit through to us booking and using our storage space I found Trevor (the Manager) and his colleague friendly, professional and knowledgeable. They provided an exceptional level of customer service, rare these days. Trevor as much as the choice, suitability, cleanliness and condition of the storage offered to us made us choose Big yellow.
Great Service all round, I found the staff extremely helpful and accommodating. Would definitely recommend to anyone requiring self storage.