Customer reviews for Cambridge Self Storage

I've just written the most complimentary review ever and it disappeared off my screen, so to summarise... Big Yellow - the operations side, and especially the staff, made the whole experience personal and professional in a completely stress-free manner. David, who I met on the day of the move, and Josh, who dealt with my 'scouting' visit and prepared the quote, are an asset to your organisation. They listen and focus, and this is so unusual in today's world. Thanks to both of them, I feel the whole experience was smooth and actually enjoyable! And that's not just because of the tea and biscuits! Thank you!

Very well and efficiently.

Great customer service from staff at Cambridge branch - clear, efficient, helpful.

Very well. Friendly and helpful staff

Initially, I needed space for a month/two however after reserving my room my plans changed, my only fault with the service is that I couldn't downgrade from the initial 4 week booking to the 1 week I needed. I did budget to only paying for 1 week which caused a delay at check in. The problem was resolved though by Matt, David and Josh who were able to downgrade the size of the room needed once they'd seen the amount of stuff I had. These guys helped me out no end and I can't thank them enough for ignoring the fact that they could have made a bit more money a week but instead found a way to squeeze into my budget. Very appreciative!

Really clear, all options explained well. Couldn’t have been any easier.

excellent customer service

This was a new experience for me and in light of an otherwise stressful moving time, this part was a breeze! The manager was understanding of my ignorance and just made the process so very easy and painless.

Joshua, the assistant manager made things very easy and understandable.

I was impressed by how friendly and helpful the staff was.