Customer reviews for Cardiff Self Storage

the staff is very friendly, efficient and helpful. they do their best to please their customers. this is my third year with them and i have had no problems. the rooms are well secured and are also maintained well and kept clean. it is very easy to access the premises when shifting in or emptying out. all good are insured and room sizes are satisfying. all in all its the best place to store your stuff be it for a long period of time or for a short time length.

Big Yellow were as simple and easy to use this time as they were the last time we used them! We could sort everything out online before visiting the store or talking to a member of staff, from getting a quote to filling in our contact details and even completing our inventory! The staff provide a great service and are so helpful whether on the phone or in store. Hopefully we wont have to store our furniture again - but if we did we would definitely use Big Yellow!

The staff were so helpful and really went out of their way to accomodate our requirements and needs. Access was brilliant for unloading and loading and the security gives peace of mind to any valuables. Higly recommend this Stroage facility.

Lovely staff - very helpful. Excellent deal given. Very happy with service.

No complaints. On the few occassions that I have had a query, the staff have always been extremely helpful and polite.

In fact, they were so helpful I don't feel I can include everything they did for fear of generating unreasonable expectations.... We had the kind of move that gives you nightmares: academic pack rats in a 4-bed house, crammed full with trophies, memorabilia, heavy books .. got only a few weeks notice of a sabbatical that my husband had been dreaming of for years but the details were all up in the air. We had to make a leap of faith.. and FAST. He would run ahead; I would make space for others to stay, then spend the issuing period back and forth. We had to leave some, store some, and, (at some future date yet to be specified), ship some.. making commitment to a specific amount of storage space nearly impossible. But some of the stuff we had was delicate so couldn't be stored just anywhere. The Big Yellow staff were my saviours. Literally. Due to our fluctuating circumstances, I had to move rooms a (record?) number of times. They first gave helpful advice about the options, then, as our plans changed iteratively, they came up with all kinds of suggestions to save me time, space and money. Not only were they always effecient and competent, they were always cheerful and sympathetic too (which helped enormously in such a stressful situation). In general Big Yellow makes everything easy anyway because it is well-thought-out and implemented. As a woman trying to do this on my own, the layout of the place and the free use of a collection of trolleys and trucks meant that I only needed to call in movers once for a few heavy pieces (great guys, recommended by the staff). I also felt my stuff - and myself - were very secure, even when I needed out-of-hours access. Plus, when I ran out of things like packing tape, etc, - always at just the wrong time, lol - I could just pop downstairs and buy more ... They really do think of everything. The crazy thing is that with all this great service and flexibility, they were still cheaper than what we were quoted by the alternatives, who would have offered none of these features or flexibility (and who seemed less secure and easy to use). In our circumstances, we made our decision on value, not price, but it still worked out the best on both counts. I know it's a cliche but I really couldn't have done it without them. I can't recommend them enough.

The Big Yelllow Storage, was accessible, had plenty of space. the Staff are all very friendly and helpful and made my use of the storage facility easy and pleasent. I highly reccommend them if you ever need storage.

Used to store some stuff over the summer when returning home from uni, found the location perfect, excellent staff, cheap and reliable, would of been nice to be able to access the store 24/7 without having to pay extra, but this isnt a problem! Thanks so much, have recommened it to other freinds, perhaps should think of advertising in a university campus as alot of students would use this facility!

It was perfectly set up and the service was outstanding, I enjoy every part of it. I would strongly recommended.

very good service friendly staff would definetly reccomend to friends/families pleasantly surprised with low cost paid for my storage room