Very helpful staff with clear instructions. Clean, secure environment. Good value for money with half price offer. Useful to be able to reserve a room before actually needing it. Impressed that my website enquiry was followed up by a phone call.
Purpose-built building offering safe and secure storage with easy access for the user. What "sold" it to us was the friendly and efficient attitude of the reception staff and - by chance - the person we were originally shown around by ('first impressions') also helped us when our personal effects arrived from Portugal. This person - Laura - is an excellent ambassador for your company and we welcome this opportunity to bring this fact to your attention.
We were very impressed by the attitude and attention to detail displayed by the staff at your Cheltenham branch - very friendly - very polite. We were also impressed by the overall standard of cleanliness and quality of the facilities, we would certainly recommend your Cheltenham Unit to friends, colleagues and relatives and we would definitely use this Unit again if we required storage.
I have never used a storage building before but this one sets the standard. Thankyou.
Due to a failed completion, I was desperately trying to find a place to store my property which was already en route. This was at 6.30ish on Friday. Really helpful young lady on the phone (sorry did not catch her name) helped to calm me down and reserved a spot for me at the Cheltenham branch. Again really helpful and understanding staff you looked after me and the removals guys over the next week or so of too-ing and fro-ing. A special mention for Laura who was brilliant all the way through, even calling after the store was emptied to make sure everything had gone ok. Great tea and coffee too!
Billy the manager and all of the office staff could not have been more helpful and friendly. It has enabled me to store my classic car in a safe clean environment,with superb and convenient ease of access.
Stressful move made so much easier by such nice, helpful and very friendly staff. Thank you.
This is the first time we have used a storeage facility. It has proved to be relatively painless thanks to the good folk at Big Yellow. They are helpful, cheerful, and know their business, hence 'efficient and friendly'
Everything was so easy to arrange and the store staff were extremely efficient and friendly.
When we applied for storage space everything was carefully explained to us as regards entry procedure and opening times etc.All in all avery professional company and one in which we have the utmost faith with our belongings!