Customer reviews for Cheltenham Self Storage

Billy at Cheltenhams BYS has been fantastic from beginning to end! He helped initially by explaining the service fully and clearly advising on requirements and costings. He was also extremely pro-active and supportive when our plans had to change due to the December snow. Once everthing was back on schedule the service remained positive and friendly from Billy and the rest of the Cheltenham team. Sue

I have used yellow box storage twice in the last 5 years. On both occasions I have received the best customer service. I actually teach client care within a large organisation and always quote your company as an example of superb quality and service. Will continue to recommend you

I cannot fault you facility in Cheltenham. The team were super helpful and friendly - nothing was too much trouble. Paddy the manager went above and beyond the call of duty and I was satisfied in every way. Would definitely use you again. Thanks Big Yellow!

I must congratulate the staff at the store in Cheltenham - extremely helpful, courteous and happy! Having someone helping you who enjoys serving the public made a real difference. Thank you

I wanted an online quote to give approx costs. Big Yellow Self Storage was simple and quote recieved after entering relevant details. Competitor site did not provide a quote even after entering similar information but said someone was going to call instead which I didn't want. This meant they wasted their own time by calling and more importantly my time by making me complete the online form unneccessarily and unwanted telephone call. Suffice to say Big Yellow Self Storage got my business. Thankyou

I have been thoroughly impressed with my experience. From the very beginning the staff were helpful and were always on hand when help was required. I was always made to feel at ease and made my move a lot less stressful than it could have been. Well done to all staff involved.

My first experience of storage. I needed to park the contents of my attic for a few weeks to allow builders to do some work. Just a 'small' customer, with no prospect of the Big Yellow makiing a fortune out of me. My needs were assessed and the right deal was arrived at. Very courteous and professional staff. Thanks Guys.

Big yellow provided a fast and economical way for me to move out of my house beforhaving to, this gave me the peace of mind and relaxed couple of days for my move, I only needed Big Yellow storage for 3 days and was suprised at the service I was given for such a short period, Well done Dig yellow Storage

We reviewed the compertitions facilities however the product knowledge of the manager at Big Yellow persauded us to use you.

The service we received has been exceptional. The staff have aways been happy, friendly and very informative - taking the stress out of moving. The only issue I have is with the invoicing, which I can understand working for longer storage but for short term I thought it was overly complicated.