We have used big yellow for some short term storage. They were easily the cheapest in Colchester and the staff were very helpful. Access is simple and I feel that my possessions are being kept in a safe and controlled environment.
We have had great service from George at the Colchester branch, will use the facility again
Once located the personnel could not have been more helpful and continued access is very simple.
Ideally, I'd like to pay less but the service was extremely good, very nearly worth the difference.
Have recently rented a small room at Colchester. Access is easy via code, the hours are generous and the staff helpful. The store entry was a little confusing from the roundabout and no help to Sat. Nav. There should be a sign on the roundabout. Apart from this all is good.
This is the first time I have used self storage. The whole experience was stress free and corresponded exactly to my needs.
After watching Watchdog on the 15th March, it is a bit worrying that this can happen, hopefully it will not happen to me.
Overview I've been super impressed. Firstly, after starting to book a room on line I stopped as I was unsure of a few details. Within 15 mins of logging off I had a unprompted call from the store to ask why I had stopped and if they could help! Very impressive and proactive. On arrival the gentlmen who booked me in (sorry, forgotton his name....), was informative, professional and generally excellent at explaining all the details I required and very personably. I also had a call before I arrived to ensure no details had changed. Overall I've been very very impressed. The only small negative would be the continued email reminders to register on line with, which continued after I had finished this. Maybe a simple ''Complete' button on the web site could then stop these emails.
Very friendly and helpful staff, easy access to your yellow box. Made it very easy for us. Ive never used them before but would recommend them and use them again. However I do wish the toilets were accecible out of hours as it gets very cold and would be useful.
Excellent service. Quick response&communication. Price was good. Security great. Friendly Customer service.