Customer reviews for Colchester Self Storage

Great customer service from Max, Lisa and Sami. They were really friendly and efficient.

Amazing staff. Always helpful, friendly and polite. Knowing my belongings were safe was one less thing to worry about.

Excellent service lovely clean site would definitely recommend

Very good, great staff, friendly and helpful.

Amazing service and friendly staff. Clean facilities.

I had an outstanding experience with the team at Big Yellow Self Storage, thanks to Max and Lisa. From the outset, they demonstrated a highly professional, customer-centric approach that made the entire process seamless and stress-free. Max was incredibly efficient and knowledgeable, ensuring I had the right unit to suit my needs without any unnecessary upselling. Lisa complemented this perfectly with her warm, approachable manner and attention to detail—nothing was too much trouble. Together, they created a smooth end-to-end experience, from initial enquiry through to move-in. The facility itself is clean, secure, and well-managed, but it’s the service from Max and Lisa that truly sets this location apart. I wouldn’t hesitate to recommend them to anyone looking for reliable, high-quality storage solutions.

Leaving below, (My initial thoughts...) Thank you so much to Max, Lisa and Sammy for being so fabulous, every step of the process I was guided, kindly and patiently. My storage area was clean and perfect for what I had described, so thank you. I visited a few times to look for things, there were always pleanty of trolleys and no pressure timewise while I rummaged. Really helpful group of people, everyone I spoke to, from initial phone enquiries through to when I entered. Clear, concise and informative emails. Staff talked me through the security procedures and made sure I had understood them. They were even kind to my Pooch 10/10 will definitely recommend and use again.

Very helpful and friendly staff, storage unit was very simple to use and access. Would use again if ever needed and recommended big yellow storage to anyone 🙂

Excellent service

Brilliant friendly service from Lisa & Max and the unit is very friendly