Atta, Chanel and Tom were really friendly and informative from the get go. I had the pleasure of dealing with all three throughout the whole process. I had second thoughts and was shopping around and you guys were the third company I rang. From the initial call all the wall to using my storage has been so easy. You have an amazing team at this branch and I hope you reward and recognise all three of them.
Charlene took my call and I dealt personally with Tom. Both were most helpful and accommodating with their advice and guidance. The entire process ran very smoothly.
Team member Joy was very helpful and explained everything with clarity. She made my experience very easy and straight forward.
The whole team were very helpful
I made my booking over the phone, it was quick and easy. When I got to the Big Yellow, the person who dealt with me was Joy Williams, she was thorough, concise and swift
Excellent customer service received by me on my initial telephone enquiry - very polite professional customer service representative - I did not recall the gentleman name :(
Our emails were always answered promptly, professionally and with a personal, friendly touch by Joy and Ata.
Was contacted by telephone within minutes of online enquiry and talked through the whole process.
Firstly, I was recommended Big Yellow by a friend because of her exceptional experience with you. When I first called, I spoke to Chrissie on the on the phone and I cannot describe how helpful and friendly she was. I felt like I was being a pain asking her to check availability of quite a few places for different prices, but she really couldn't have been any happier to help. Then when I reached Big Yellow Croydon, Joy at the desk was so, so lovely and really took our time with us. I have a lot of trust in Big Yellow (important given I am leaving my belongings with you) purely down to how she was with me. Thank you for your help during a super stressful time for me, I will continue to recommend you.
Super efficient and quite impressed with the customer service. Joy and Steph were unbelievably friendly. Very happy with their professionalism and service.