Customer reviews for Croydon Self Storage

Was called by the Tom the day after I made the reservation who explained everything & was brilliant to deal with. He gets a 10/10. Ata checked me in when I arrived & talked/walked me through the whole process & again was excellent to deal with & super engaged. She get a 11/10. Both deserve a pay rise. Brilliant service & a pleasure to deal with both. Would highly recommend Big Yellow to anyone needing storage solutions.

My needs were handled by Tom and it was all very easy and I have recommended your store to friends and my customers

Ade was very helpful in setting up my agreement and explained the process thoroughly. All round, a very helpful lady.

Ata was fantastic and explained everything clearly when I came to enquire she even gave me a great quote. She made me feel very at ease and assured. Tom was also great on following up in email and on the phone. This was a great experience and I would highly recommend.

Good

From the initial recommendation to the start of the agreement was quite easy the only thing I found a bit confusing about signing up on line was when it came to choosing the security number it was not clear that you had to pick 6 digits so it took me sometime to figure it out and the second think that I have to mention is the size of the units available accordingly to the notice on display it appears 150 sq ft to be the largest so I didn't bother ask the question until I tried to get another unit when I thought my unit might be too small then I was told we do have 175sqft unit. The young lady joy was excellent at this point and tried very hard to guide me through.

Joy was excellent expired everything so well, nothing was left unexplained.

I'm so sorry this has taken me so long to write. Stephanie from your Croydon branch absolutely saved my life one afternoon following a disastrous situation at safestore. I had to leave the country within hours and was having a bit of a panic, but she made everything easy. I am so grateful.

The Lady on the phone was very helpful with my original quote and Tom at the store was also very helpful and showed me everything I needed to see and explained everything fully

Initial enquiry handled extremely well, very smooth, professional and informative. Meeting will take place tomorrow to finalise and start process of actually using the storage space.