Customer reviews for Croydon Self Storage

My experience with regard to my initial enquiry as well as the overall processing before moving into my storage space have been excellent. The member of store team dealing with the booking acted professionally in all aspects of the procedures involved. He explained well to my understanding everything in relation to the storage and answered all questions I asked to his utmost ability. I left the store with great relief and a positive sense of belonging to this great company. He is a valuable human asset to your company.

Quite well. I did not expect to use Big Yellow, but I was convinced to come and have a look and Ryan at the Croydon branch was excellent in explaining the on-line check in, insurance requirements, etc...

From the start Ata have been very supportive in assisting me over the phone and kind enough to find me good deals that I didn’t have to compare prices, she suggested some protective covers for my bed. And went through everything with me,I’m comfortable talking to her and she’s also a good listener and have a happy personality.Ryan went with me show me the room and Helped me how to reset my password on my padlock... this two staff are very supportive both and have a very calm personality and showed professionalism all throughout, Ata is good with her conversation skills.

Dealing with Ryan and the team has been an absolute joy. Very rarely I'll comment on these automated surveys, as I know they really make little difference to any corporate, but on the off chance this gets read, I will say that the Thornton Heath team, especially Ryan, really went above and beyond; genuinely considerate and truly helpful. Safe to say I couldn't have sorted out my storage issue without their input and advice.

It was so great I went out and had a steak dinner

Very good

Shane North is extremely friendly helpful. Thanks a lot for the help.

We received an excellent customer care from the team at thornton branch CR7. The gentleman who assisted us, Ray was his name if I can remember it correctly. He was very courteous and and made our move less stressful and supported us all the way through. He even managed to beat match other prices given to us by your competitors locally. We would be very happy to recommend big yellow storage if all the staff are as dedicated as Ray. He is an asset to your team. Thanks. A Haile

It was explained in plain english

Every member of staff I spoke to from the general customer service to the ones at Croydon branch . Shane from Croydon was especially helpful , great demeanour and explained everything clearly .