Tom and Cindy were extremely helpful - Tom took the time to show me different room sizes and discuss what I needed to store, then Cindy explained the process, prices and paperwork clearly in a very friendly and professional manner. Cindy and Tom swapped customers when Cindy suffered abuse from another customer - they supported each other and both remained calm and professional. I was very impressed.
The gentleman on duty when I came to depot was very polite, helpful and he acted professionally.The gentleman is called Tom
Clean units helpful staff
Staff were very helpful, and understanding. Ive not used Big Yellow before and staff were patient and very professional and friendly. Cindy and Tom were fantastic they were so helpful on the day and explained everything.
I was really impressed by the customer service I received. Each time I got a "reminder call", it was very professional and your people were very helpful and accommodating. On the day I signed the papers, Tom (at the Thornton Road site) had a very pleasant manner and was willing to take me around to see the size of several rooms so I could choose the best fit. (I had initially assumed that rooms of a particular square footage all had identical dimensions.) He also very patiently answered all my questions and made sure I understood how the entry code worked for entry/exit, and for deactivating and reactivating my room alarm. He explained what the entry times were, what was unacceptable for storage, what the security procedures were, etc.
Because of the excellent customer service that I was given by the team members, Cindy, Tom, Serena & Nick. In what is a very challenging period in my life. Thank you all.
The only thing that I would say is that if you could do a better deal for me after 8 weeks then that would be much better for me.
They was real helpful in finding me the right price. They Price matched, From other stores, which was great like the set up is good, very clean and staff was really friendly
From start to finish this was a very easy process. Every Big Yellow Team member that I spoke to was friendly and helpful.
Had a very pleasant experience checking in and being shown around.