Easy quote received online. This was followed up by a phone call where I could discuss my actual needs. I was recommended a removal van company. Very helpful staff who made everything very easy for me! Thank you
Good friendly service helpful advice and information great discount flexible time changes choice of storage size interacted with Francesca
Friendly customer service team who kept in contact with me and before moving in and were extremely helpful with moving my stuff into the locker.
The storage was very easy to use. The staff were excellent, helpful and very friendly. I was especially impressed with Simonette from Croydon branch. She was do quick and efficient and explained everything clearly. I will definitely be recommending the company to others.
From 1st contact, to receiving quotation (even though sizing was wrong). Team were always on hand to answer all my questions. In store Francessca was friendly, knowledgeable and confident. Very happy
I give this score because first of all it is a clean and tidy place with good deals on the price of storing at Big yellow. This is my second time here and i would do it here all over again if i have to.The staff are amazing, very helpful and friendly with excellent customer service skills. A Big thank you to Cindy keep up the good work guys .
The only reason I would not recommend is based on location, however that is personal to me not something you are able to change. I was recommended to you via a friend so you cant be doing so badly! The only thing I noticed is your member of staff stating how she is always multitasking and was helping several different people at the same time while her manager sat out back shouting I will be there soon whilst another customer waited up to 20 mins while I completed my check in before the manager came to help. My experience was good not so sure about the guy who was left waiting. Team work by managers infront of cutomers would improve the over all as your staff were golden!!
Cindy the staff member that dealt with me was very helpful and informative. She was polite and spent the time to answer my queries.
The staff were very helpful during the check in process, and helped me find better deals for the storage space. Everyone was very friendly and made moving in a lot easier.
Very corteous, honest and upfront transparency. No hidden nasty costs or suprises. Interacted with Cindy of your Croydon branch. Most pleased.