From 1st contact, to receiving quotation (even though sizing was wrong). Team were always on hand to answer all my questions. In store Francessca was friendly, knowledgeable and confident. Very happy
I give this score because first of all it is a clean and tidy place with good deals on the price of storing at Big yellow. This is my second time here and i would do it here all over again if i have to.The staff are amazing, very helpful and friendly with excellent customer service skills. A Big thank you to Cindy keep up the good work guys .
The only reason I would not recommend is based on location, however that is personal to me not something you are able to change. I was recommended to you via a friend so you cant be doing so badly! The only thing I noticed is your member of staff stating how she is always multitasking and was helping several different people at the same time while her manager sat out back shouting I will be there soon whilst another customer waited up to 20 mins while I completed my check in before the manager came to help. My experience was good not so sure about the guy who was left waiting. Team work by managers infront of cutomers would improve the over all as your staff were golden!!
Cindy the staff member that dealt with me was very helpful and informative. She was polite and spent the time to answer my queries.
The staff were very helpful during the check in process, and helped me find better deals for the storage space. Everyone was very friendly and made moving in a lot easier.
Very corteous, honest and upfront transparency. No hidden nasty costs or suprises. Interacted with Cindy of your Croydon branch. Most pleased.
Can't instantly have access 24hrs
When arriving to Big Yellow self storage the advisor was friendly, and gave a warm welcoming he went through everything effectively and reassured me in all aspects he showed me around the security coding and helped me to understand the running of Big yellow storage, he was plesent and made me feel comfortable through out my stay. I was able to help my self with out no problems arriving the next Day Thanks Miss Williams.
Apart from the secure set-up this is largely due to the helpful, friendly, professional attitude of the staff
The whole process went very smoothly.