Staff were very helpful, and understanding. Ive not used Big Yellow before and staff were patient and very professional and friendly. Cindy and Tom were fantastic they were so helpful on the day and explained everything.
I was really impressed by the customer service I received. Each time I got a "reminder call", it was very professional and your people were very helpful and accommodating. On the day I signed the papers, Tom (at the Thornton Road site) had a very pleasant manner and was willing to take me around to see the size of several rooms so I could choose the best fit. (I had initially assumed that rooms of a particular square footage all had identical dimensions.) He also very patiently answered all my questions and made sure I understood how the entry code worked for entry/exit, and for deactivating and reactivating my room alarm. He explained what the entry times were, what was unacceptable for storage, what the security procedures were, etc.
Because of the excellent customer service that I was given by the team members, Cindy, Tom, Serena & Nick. In what is a very challenging period in my life. Thank you all.
The only thing that I would say is that if you could do a better deal for me after 8 weeks then that would be much better for me.
They was real helpful in finding me the right price. They Price matched, From other stores, which was great like the set up is good, very clean and staff was really friendly
From start to finish this was a very easy process. Every Big Yellow Team member that I spoke to was friendly and helpful.
Had a very pleasant experience checking in and being shown around.
Easy quote received online. This was followed up by a phone call where I could discuss my actual needs. I was recommended a removal van company. Very helpful staff who made everything very easy for me! Thank you
Good friendly service helpful advice and information great discount flexible time changes choice of storage size interacted with Francesca
Friendly customer service team who kept in contact with me and before moving in and were extremely helpful with moving my stuff into the locker.