This was the first time I had used Big Yellow Self Storage. The booking service was excellent and everything was fully explained, in an easy to understand manner. On the day we put our items into storage (Thornton Heath, Surrey), Mike couldn't have been more helpful, friendly and courteous.
Suzanne was brilliant, very helpful on the phone, excellent face to face. Thank you for all your help especially seeing as you had finished work and stayed behind to help me!
This is the third time I have had to use storage facilities due to moving homes. I have always found Yellow Box Storage to be managed in a way that ensures that I have no concerns over my belongings. The staff are approachable. On each occasion that I need storage I have looked around but always return to this company as I trust what is on offer.
The storage is quite close to where I live. The opening hours are good and the staff are very professional. I have not use a storage service before but i was well informed on how they operate.
The staff were very helpful and friendly. The services were fully explained, quickly set up and accessed.
Had to hunt for a trolly....few more would be helpful. Staff were really nice, both on phone and in person!
Do not underestimate how much space you really need. It is better to have to much space than too little because when the stress off the move kicks in the last thing you need is for those items you wrapped with loving care , end up being tossed in your unit that has shrunk in size. Do not confuse Big Yellow with another company that does 24 hour access, either way you end up paying for access to your own property. Nonetheless a valuable service .
A big thank you to all the staff at Croydon but especially Andy for all the help you have given to us.
Superb place to store your goods,easy access and good price.
I would definely recommend using big Yellow. I originally made an enquiry online and within minutes a member of staff called me to answer any queries that I had. This was very useful and it ensured I was booking the correct storage size for my requirements. On the day of checking in, the staff were very friendly and helpful, offering a personable service. The only downfall was the opening times, which could have been more flexible such as later opening times on certain days of the week etc...I was extremely impressed with their customer service - they are a credit to the Big Yellow organisation!!