I have had a storage unit with this company now for nearly 2 years and am comfortable knowing that the contents are safe and secure in a clean environment. Access is easy and the staff are always friendly and helpful.
I'd never used a storage facaility before but I was delighted and releived with the quality of service, thank you :-) I've stopped using you now but I always recommend you to friends and I would use you again in the future.
to avoid repeating all the great features in regards to big yellow storage, i would specifically address the staff helpful and courteous attitude and being flexible in giving access even past their working hours on a Sunday. Well done yellow storage and highly recommended.
Day to day staff were really friendly and helpful. One day I moved a pallet (left by somebody else) that was blocking access to my room and the following day had been charged a 'pallet disposal charge' as they had claimed I dumped the pallet! Following a discussion with the front desk staff this was removed, but did rather taint the whole experience. Generally though, great service and very helpful.
I am a great beliver of good customer services. I've used the Croydon branch for just over 1yr and find all the staff polite and treats their customers with best regards. Croydon Branch surrounding is always clean, I also find the unit roller shutters, clean and free of dust particles. My previous storage company only cleaned their shutters when their managers are visiting from the head office which is less frequent.
The design of the store allowed the full volume to be used, always plenty of "steerable" trolleys and capacious lifts working. Clean and pleasant corridors, well lit. Plans of locker locaion would be useful and limited axis in evenings and weekends had to be worked around. Staff friendly and helpful especially when dealing with re-newals from distant parts.
Staff are friendly and helpful easy to get in and out what more can you want from a storage space!
The thing I lilke most on Big Yellow is the posibility of access out of normal working hours which made it very useful for a busy person.
The store at Thornton Heath is really handy with easy access and very frienbdly and helpful staff.
I was particular impressed when I entered the building as the door was opened and I was with a friend and we were chatting, that I forgot to log my password. When I opened the door to my storage space, the alarm automatically sounded and I believed the staff also came up to investigate. So this was reassuring to me and showed me that the security is efficient.