My initial contact at the Big Yellow in Ealing was incredibly positive. Aside from the warm welcome, everything was answered in a very friendly and professional manner. That moment I knew I found the storage place I was looking for. Rocky took the time to walk through a number of storage rooms until I was satisfied with the right size, location and floor.
I was first called by Rocky, whereby he provided me a suitable room size, explained everything very clearly and ensured I understood all the terms and conditions. I was also helped to arrange removals and followed up to check the whole process was going smoothly. I am very impressed for such sterling service.
well experienced staff Mr Jehad andy his team was great so also the young lad and the girl very helping very energetic to my response. Great service. I wish them good future ahead.
Rocky gave excellent and prompt service, much appreciated
very easy to book and understand
Both Rocky and Natalie provided outstanding customer throughout the sales and registration process. The store has been welcoming and feel that my items will be secure throughout my tenure. Thanks Rocky and Natalie
I sent online inquiries and was called back same day by the staff member from big yellow storage. After initial discussions I was provided with out of hour visit and efficient staff made my job easy. I made booking same day. They were flexible with moving dates and staff member was very supportive and helpful.
Online but really helpful
Process was explained very well by Rocky, who exceeded expectations with excellent customer service and empathy during restricted circumstances involving the current pandemic. Rocky ensured my belongings were kept carefully and safely working with the removals company and updating me for peace of mind. thank you rocky
from where Rocky assisted me to decide size and made the paperwork so easy to where Natalie checked me in the experience was a pleasure and very pain free. I feel confident and happy in the security of my goods in store! Thank you Ealing team!