Can't fault the staff at all as they have been very helpful. The other unit holders seem very difficult though as they keep leaving things in the passageway which makes it very difficult to move items into the unit. Event when you move them by the time you go down in the lift and back up again there all in the way again
the whole process was stressfree -very imformative
My initial phone call inquiry was dealt well, but there was an error on the storage booked for me. I was helped on the day by a really efficient member of staff (Rocky) who dealt with the issues calmly and efficiently.
Very easy overall and great support from Rocky at the Ealing branch. The only improvement overall would be a quicker ‘paperwork’ process and less signatures.
Mr Mahfuz your staff was helpful to complete the application that i booked online.
This is my first time getting storage and I can honestly say that the service that I was given was amazing and it was handled professionally! I dealt with a member of staff named Rocky and he dealt with all my enquires and was on hand to give out any information that I required.
My initial enquiry was dealt with Rocky. He was absolutely has an amazing customer services approach and provided me options for my needs and answered all my questions patiently. His great experience at his job made me feel very comfortable with my choice of big yellow company Ealing
I soon I made an reservation online I received the call, the spokemam was absolutely brilliant! Superbly informative as well as friendly and most importantly very patience in explaining the process. At the arrival to the reception we were well welcomed and all the procedure was run smoothly.
Excellent supportive, professional and friendly staff, they helped us throughout our time at big yellow and very efficient comms .
Rocky and Natalie were absolutely brilliant in looking after me. I found the whole experience (which I thought would be stressful) really pleasant :) 10/10 customer experience! Thanks Rocky and Natalie!