Customer reviews for Edinburgh Self Storage

Monta was friendly and easy to deal with, she made everything clear.

Staff were very friendly and helpful.

From the moment I went on line to enquire about Big Yellow, it has been made so simple, efficient, and wonderfully friendly by the two girls , that I dealt with. First of all Gill, who called made, apart from her refreshingly funny and friendly personality, made everything sound so easy. She answered every one of my questions, with efficiency and most important knowledge. I then took a visit to the store to familiarise myself with the space I was taken, and was met by another lovely member of the team Monta, who once again answered all my questions, with ease and knowledge. So in summing up because these two members of your staff were so efficient, friendly and knowledgeable they made the whole thing a pleasure. As a business you are very lucky to have found people who are an asset to your business. I will just add one more thing, I also went on line to your competitor, Kangaroo. They eventually sent me a quote, £1 more than yourselves. But...I never heard from them again. Obviously don’t need the business!

The team were so helpful and kind, they made sure I had all the information I needed and didn't get frustrated with all my questions.

Monta was very helpful and made everything clear when we arrived at the reception area. She was very pleasant and professional.

Well and easy

Very well yeah. Smooth and easy.

I had no problems with my initial enquiry. Everything seemed quite straightforward. I was slightly confused when on arrival, I was asked to pay for the entire storage time fee. I was under the impression that I was to pay only the first 4 weeks plus a deposit. Perhaps this should be made clearer at the booking stage.

Good follow up and helpful staff. Need to be clearer about insurance and what is required to avoid losing money. Also attempting to add unnecessary items such as a dust sheet to the bill without first asking.

Grace was very friendly and helpful; the process of getting set up did take a while tho