Great service from Lakeem who helped me postpone my check in and then checked me in painlessly when I arrived. Friendly, helpful, knowledgeable and great to deal with. Thanks Lakeem!
Very easy online process helped by a call from the manager. Easy to change my move in date when the need arose. Keemar and Darren sorted my paperwork whilst I moved in soon time was wasted. All in all excellent service from the team.
Great service from Darren and Chrissie
Helpful staff ready to accommodate needs and positive environment with a big smile and passion to work with customers Lakeem dealt with my enquiries and I strongly recommend he gets 5+ stars and promoted ???? He is not only amazing at his job but the most positive customer service agent I have met in my 6 years living in London. Thank you so much to the team and Big Yellow company - Edmonton branch
Very professional. Great service
I made three visits to the storage facility before taking out two rooms. I was very pleased with how Darren spoke to me professionally and friendly. Darren is the reason I took the room rather then going to access storage which was closer to me
Great service in store! However a few times when calling (and directed to HQ) I didnt find the person I dealt with particularly helpful or wanting to help. If calls are diverted to HQ they should be able to help out on customers cases.
When I move in the store Manager Darren was alone but he is very professional very fast and very active he is dealing with me and as well as he have to load and off load forklift So Many pallet I am very please with his efficiency and customer service
Lakeem was very helpful and pleasant. He answered all of my queries with patience and a smile. Made my first experience of storing hassle free. He was thoughtful and understanding. Overall my experience was satisfying.
All good