Really helpful. The website was really clear and I had a phonecall back really quickly. Customer service was excellent and everyone I spoke to explained the process really clearly and answered all my questions really well.
My initial enquiry was professional and efficiently. It was very easy understanding the process.
Darren and Lakers were excellent. Answered all my questions with a smile
The complete experience was very good right for my initial contact with Chrissy on the telephone, who took my details and first enquires regarding rental and pricing, on my visit to the store in Edmonton I met Steph and Darren who worked well together on a very busy day with many customers and deliveries to be handled and dealt with, as well as telephone, enquires. They showed excellent product knowledge and dealt with all issues in a very professional manner. This team should be highly commended and used to maybe train other weaker stores in your chain throughout the region.
Very straight forward.process All options clearly communicated friendly and very helpful staff
Everything at the store was explained clearly to me. Zoltan was super helpful.
The process was very easy and Darren looked after me at the storage.. very helpful and professional !
I thought it was handled brilliantly - the website was easy to understand, Darren at Edmonton then rang to follow up and it was incredibly simple.
I made several inquires by phone, all of which were answered promptly and left me me happy with the experience. During the move in day itself, Zoltan was really helpful and explained everything very well. Overall I was very happy with the experience.
Needed more guidance on what an inventory consisted of - how detailed? How accurate? You don’t always know beforehand exactly what you’re going to put into storage. Also for it to be clearer the cutoff time to take things. I had been told “before 1” but when I arrived a bit after, it was too late by a long way and I should have been advised to be there by 12.