Generally a good experience, although some of the administrative side of things still seemed to take a while despite doing online check-in in advance.
Thomas
28 Nov 2016
Generally a good experience, although some of the administrative side of things still seemed to take a while despite doing online check-in in advance.
The whole process was simple. Even the more complicated issues such as wine insurance were well handled. I was very impressed by how easy it was to check in and how pleasant the people were who one dealt with. Lydia was a real star and deserves a huge amount of the credit.
The whole operation took much longer than anticipated - lots of paper work and had to wait for trollies to become available. Better signage to the rooms would be appreciated. Staff were helpful.
Exceptionally clean and everything one needs. Your colleague i dealt with was unbelievable efficient, knew the business and helped me as much as he could. great experience overall.
Good service
Ease of service, speedy, friendliness and helpfulness of staff
very kind staff and feel safe about my belongings. Also, the price was one of the lowest in the area.
Very helpful & friendly staff. I like the extra services such is delivery & collection of parcels. Property was modern & clean too.
Bradley, the in-store representative was very helpful, cheerful and intelligent in his approach and manner. He's an asset to big yellow and ensured I made the best decision in choosing Big Yellow to store my belongings.
Storage units were close to my flat. The staff was very helpful and friendly. The whole experience seemed like a one-stop-shop with packing accrutment and removal services.