Customer reviews for Gloucester Self Storage

Neil and Mo sorted my needs out considerately, professionally and efficiently ... My sincere Thanks to them for a painless experience

My initial enquiry was through the website and I received a follow-up call from the manager John who was extremely helpful. We talked through my situation and John advised me on everything that would be available. The online check in was so easy and when I arrived at the unit I was met by Mo who again was very knowledgeable and polite. At all times following Covid-19 restrictions. He explained everything and went through all documentation and surveys efficiently and appropriately. Mo then showed me to the unit and on the way explained all of the security and safety details as we went. Confirming I was happy with everything Mo was then available in the office if I needed anything further. It really couldn't have been any easier. The whole site is so clean and tidy too which gives you confidence that they really do look after the place.

I spoke with John on the phone and he was really helpful and explained the best solution for me. On arrival I was assisted by Mo and he was really friendly and clear with the process. Overall both John and Mo made the experience really easy and took away a stress of relocating. Very happy.

Gareth was very friendly and extremely helpful and made the whole process stress free and very easy.

It's quite a complex procedure. But I recognise that is not Big Yellow's fault but a need to comply with anti-terrorist requirements.

John and his team work hard to make the experience with big Yellow smooth and stress free

I was served by Charlotte, who was helpful, friendly and professional.

Good response from the team.

Charlotte & Gareth were incredibly helpful in aiding us with our enquiry. We felt at ease and assured with the total transparency we received. Very happy with our experience.

Gareth is an excellent ambassador for the company. Clear friendly advice. Faultless.