The whole process was easy i could say . The only thing is they keep failing to send the paper work through email how they told me when I sign the papers . Which makes is a little frustrating and unprofessional
Mo was really helpful and approachable. Made the whole process easy and stress free!
The Gloucester Branch staff were very approachable and professional. Very helpful with all questions. Thank you to John & Moc
At all stages I was greeted by professional, friendly team members, a credit to your company.
My initial enquiry was handled very well by the staff at Gloucester, even to Mo walking up and down the stairs with me on hearing I did not like lifts . On moving in he even managed to move my room from the first floor to the ground floor so I didn’t have to go up and down the stairs. In fact they were both very professional and helpful.
was online filling in form, got a call back before completing form all good. when we went in to complete booking the assistant was brilliant think he was called Gareth ?? mon 20 July am red hair !! very helpful explained everything
Staff member on shift was amazing help
Neil and Mo sorted my needs out considerately, professionally and efficiently ... My sincere Thanks to them for a painless experience
My initial enquiry was through the website and I received a follow-up call from the manager John who was extremely helpful. We talked through my situation and John advised me on everything that would be available. The online check in was so easy and when I arrived at the unit I was met by Mo who again was very knowledgeable and polite. At all times following Covid-19 restrictions. He explained everything and went through all documentation and surveys efficiently and appropriately. Mo then showed me to the unit and on the way explained all of the security and safety details as we went. Confirming I was happy with everything Mo was then available in the office if I needed anything further. It really couldn't have been any easier. The whole site is so clean and tidy too which gives you confidence that they really do look after the place.
I spoke with John on the phone and he was really helpful and explained the best solution for me. On arrival I was assisted by Mo and he was really friendly and clear with the process. Overall both John and Mo made the experience really easy and took away a stress of relocating. Very happy.