In all the locations I used over the years, I have always been treated with courtesy. My needs were met and all the staff went beyond their duties to accommodate my changing needs.
The process from start to finish was very simple. One improvement that could be made on the website is to make it easier to check the prices of different sized rooms without needing to enter your details every time after the first time.
Very professional and comprehensive introduction.
Erin Hale was superb and friendly and explained everything in a clear manner
Reservation online was lost but dealing withe the person in the facility face to face was excellent
Receptionist were exceptional.
From the beginning I was very impressed by how my needs and circumstances were understood and had a very prompt reply with a suitable price proposal, I had been in touch with with other storage companies who could not compete with the efficiency, politeness and price that I had received from Erin and Big Yellow Guildford. Thank you
Overall the whole process has been really easy and stress free, from initial contact to the move in day the staff have been so helpful especially Naz The only thing that could have saved time and stress was giving the client any inventory list to be filled in prior to arrival, therefore saving precious time when moving home.
Erin was superb
Would recommend Great customer service from Nazanin , She was very helpful with excellent customer service, fast responses, very happy with the service. Communications are exceptional. I will definitely use them again.