I had a best experience with Nazanin, she was very helpful and keen to help me to register and find the right size storage for me. It was a best experience and I would recommend big yellow storage to my friends and family. Thank you for your help and advice.
Naz was super friendly and very efficient, great customer service. The whole process took quite a long time with many things to sign, it would be great if you could speed up the process but otherwise very well organised! You could also make the size of the locks required a bit clearer on your website, we brought our own lock and was told we couldn’t use it. Thanks!
Max was very helpful, patient and understanding of my situation. Very helpful and polite. Excellent !
All my enquiries were handled extremely well, especially considering my difficult position. The remote contract was easy to complete.
Initial enquiry was answered well and the process and the move was made very easy
Very easy and straight forward
Nazaneen Niazi was very nice to me. Really helpful and polite. I am very lucky to be attended by her. Thank you
Very clear and simple to understand. I was explained everything very well.
In this difficult and testing time due to Covid 19 and my own difficult situation ,my experience with Johnie and Ian on the phone was first rate,sympathetic,helpful and understanding. I had to change dates 3 times due to Government guidelines and room size once. This was all handled efficiently, quickly and most wonderfully of all with friendliness and good humour. On my check in day I was greeted by Nina and she again was first rate. Clear,efficient,helpful,well presented with excellent manners and friendly disposition. I also got to meet Johnnie who was just as good as he had been on the phone. The team made a difficult day for me so easy. I wish all companies were run by people like these!
Very well managed by Alex. Friendly, efficient and to the point. Nothing a problem for him to handle.