Initial enquiry handled extremely well by Naz. She explained to whole thing clearly and answered all my questions. Also, great service from Alex when we moved in. Very impressed by service from both Naz and Alex.
All straightforward. Re. the store selection question below, I'd give equal weight to location, service, quality of store, security and value for money, as they are all important but I can only choose one of them.
Very easy and stress free to book online naz and Ian was very helpful and professional.thet even offered me a tea or coffee . faultless
Absolutely amazing service. Naz was so so amazing, very helpful and kind. I couldn’t have better anywhere else. Massive thanks to her because she made the whole process so easy.
Slightly Tricky Website UX: i) There is a bit of a dis-join between the online check experience and then having to complete registration at the desk on arrival. The website should make it clearer that there are additional mandatory documentation steps before the agreement is signed i.e. it's not an exclusively digital experience to rent a yellow storage space. ii) After you enter your personal digits to create your entry code on the website, the site prefixes additional characters and it isn't entirely clear what's happened which is slightly confusing UX. However, this was made up for by Ian and Naz's superb customer service over the phone and once I had arrived at the facility.
Excellent! Staff were very helpful.
Made so welcome. Even had a coffee!!
Ian was great.
We went into Slyfield branch & talked to Johnny at the desk. He was very precise with information & was quite friendly & easy to talk to. Made the process very smooth for us.
Good