From phoning them to enquire to booking and then changing location of our storage, all of the members of staff on the phone were flawless. They made it easy to decide on what storage we'd need and reassured us that if we felt we needed different storage when we arrived, it would be no problem to change. Then only thing I'd change is the persistent phone calls when just enquiring. Only one phone would suffice.
Everyone was very helpful with the whole process. Naz completed our check in and showed us around. She was very helpful and friendly.
Very well. Very friendly staff.
Alex & Jonny we’re both ver helpful in answering my queries about costs
Having to pay for the padlock was a bit of a surprise however Alex did absolutely everything he could and then some to make sure I knew all of the costs and how to move my things and access the building outside of office hours.
Excellent service on the phone and in person.
Ian who checked us in was so wonderful, made us all cups of teas and was so helpful!!! Showed us the storage room first and made the process very smooth thank you!
Alex at the store was very helpful and showed us a couple of rooms to ensure we got the right size
It was handled very well - I was called by Alex, who works at the Guildford site which is greatly appreciated (rather than speaking to a call centre). He was knowledgeable and friendly and the process was very easy.
Alex followed up from beginning to end and met all my expectations