Friendly, helpful service that meets all my needs and is easy to use. I initially spoke to Johnny who put me at ease and onsite I dealt with Hannah who is very efficient and helpful.
Very friendly staff and very clean place
Because you deserve a high score. Everybody I dealt with was customer focussed and professional The price was right as well!
Easy, friendly and straight forward
Friendly and efficient. Ian was very clear and concise, made sure we had everything we needed and knew where everything was and how it worked.
I was very happy with the customer service and the organization in general.
I received very helpful, efficient and friendly assistance from Jonny and also some help from Ian last Sunday when I checked in at Big Yellow's Guildford unit. We have visited 3 other storage facility companies since May. Our overall impression is that Big Yellow provide the most well organised and pleasant units which are clean and well lit. The pricing is also very competitive. We've bought a 25sq ft. unit and I've also bought some of the archive boxes.
Fantastic service from the initial contact to gaining access to the storage space. Very good location, easily accessible and very friendly and knowledgeable staff.
Hannah at Guildford branch was incredibly helpful, led me through the process quickly and easily, making me feel comfortable and and home at the same time. The branch itself is very clean and well maintained. I left confident that my belongings were in safe hands. Thanks hannah!
Easy to arrange . Helpful staff (Hannah with initial follow up to quote , greeted me on arrival , showed me around and made paper work easy . John who answered questions for me before first visit . Tom who helped me on first visit)