We intially visited the store to ensure that we had suffucient space to store all our goods. The Staff were excellent, and happily showed us the room that was reserved and had alternatives lined up if required. The storage areas were all clean, well lit and easy to access. All in all a very good experience.
Fantastic service from the online reservation to the expert registration process. Changing the storage facility to a larger room at the last minute was no problem and the security and access works very well.
Since relocating from the States at the end of 2005, we have used Big Yellow Storage in two locations in Surrey: Byfleet and Guildford. We have been impressed with the staff, the excellent, secure storage facilities and the ease of access. We continue to use Big Yellow and are very pleased with the service they provide.
this is the first time that i have used the facility, and without question is staffed by very helpful people, is convenient for use and is very good for our needs. keep up the good work
Helpful friendly staff make using Big Yellow Storage easy. Clean facilities also nice!
We needed short-term storage during a house move. The staff were extremely helpful in suggesting the most efficient way for us to use the facilities. Being able to get extra packing materials was an unexpected but welcome bonus
We used the Big Yellow for over a year, to declutter and store things prior to a major house move. During this time we upgraded from a smaller unit to a bigger one, and were frequent visitors as we swapped things in and out of storage. The access and security arrangements were excellent, the unit was conveniently located on my route home from work, the staff were unfailingly helpful and friendly, and the place was always clean. The only improvements I would have liked would be a coffee machine and toilet for customers!
When we first decided to rent a room with Yellow Box, we didn't quite know what to expect. However we were impressed at the amazing number of sizes of rental space available. It all seemed a reasonable price. Since renting a space a couple of years ago, we have upgraded to a bigger space once and then back down to a smaller space and there has never been any problem with this. The change is effective immediately and the rent changed accordingly. There is always a member of staff in reception and they always acknowledge us. Taking stuff out of the room or putting it back never presents a problem.It is just like having a spare room.
Staff in Guildford were well informed and communicative, store space was great, in particular I was happy that there was no dampness in the space, also easy weekend access. Staff also made my close very easy and I felt that it was good value at the end, i.e. no bickering over payments when I removed my items mid month and repayment was prompt.
In many years of use now,I have never seen a light bulb that did not work-so important the feeling of security this gives when you are the only person there