I have got excellent customer service by Ross. He had showing me everything what I need to see. He got good knowledge about spaces and services. He was polite, gentle and authentic. I wish him all the very best. Thank you Big and Self Yellow Storage for wonderful Staff.
Ross explained everything so well .He made things easy for us .
I got a competitive quote from Ross and excellent customer service from Alison when I arrived at the location, she was extremely helpful and informative.
Very well and professionally well done.
very clear and knowledgable staff.I was served by ross in the ilford branch,very nice and helpful man.He also gave me a recommendation ,that i would not have been aware of .Very pleased with him.
Easy peasey.
The staff member was very helpful, and friendly.
From an initial investigation online for a price, Ross called later that morning to see if he could be of any further assistance. I explained the items I had for storage and he advised the locker I had priced up sounded like the right size. He advised there were currently 3 free lockers of the size I needed and was able to reserve one for me. Following up after this I spoke to Alison who was also able to put me in touch with a recommended “man & van” removal service in order to arrange collection of the items and delivery; while they loaded the items in to the locker I completed the final check in steps having already completed the online steps.
The team was great. Lisa and Ross helped move things along quite quickly and stress free.
The whole process has been very stress-free thanks to the very kind customer service we have received from your employee Maria (Quaife) who went out of her way to make us feel very at ease and went through the whole process with us putting our minds at rest, as you can imagine moving is a very stressful time but she took a lot of that stress away and went the extra mile to help up ????