really friendly, helpful people. Confidence that security is good. Kelli, Michael and Karen were all real stars: )
Esther Margaret
17 Jul 2016
really friendly, helpful people. Confidence that security is good. Kelli, Michael and Karen were all real stars: )
Customer service and ease of access and facilities were very clean. Also the phone call reminders to bring documents to check in made it easy to understand the requirements. Big yellow employee: Hammad Rashid
everyone was helpful and polite, the whole process was easy and straight forward .
There was a short wait until I could be checked in, which is why I gave it a 9 instead of a 10. However, once Michael arrived, he was extremely efficient, friendly and helpful, and the overall process was made very easy.
great service
This was my first time using self storage, moving house from Scotland to London. I was amazed at just how easy Big Yellow made the process at every stage.
Everything was explained clearly and politely, with all of my queries responded to professionally and patiently. Kind staff who were very happy to help.
I was very happy with the personal service, location and the space offered. The system is very practical and made my life easier :) Many thanks and I will definitely use you guys again
I was very insecure about the whole process as this was my first time of using a storage service. All was explained clearly and efficiently
I was very happy with the service that I got, especially that Karen rushed me through at the last moment as I really needed somewhere to store my stuff. Prior to arriving at Big Yellow I phoned the staff and they were helpful about how best to proceed. However, the storage size suggested to me was much too large for the number of items I had, making the cost of my storage more expensive than it had to be.