Customer reviews for Leeds Self Storage

easy online and easy in store

Marianne was extremely helpful, as was Kris initially. Good team well done.

Everything was explained nicely and every effort made to help me achieve what I needed.

Oh it was all excellent the best so far as have used storage containers in the past but not the Big Yellow and Glyn Beynon made it smoothly and was so hospitable and through.

All was easy, however the location of the room is not made clear when booking

I found the whole process really easy. Tania showed us everything when we arrived and made it all super straightforward.

The team were great in talking me though the process showing us around the storage spaces.Answering all questions and making very good coffee.Thank you guys very much for making this such a smooth process.

Excellent service.Lost my wallet in car park and found by a member of staff. Manager rang to inform me and was keeping it safe for me. Staff are very well trained and do everything they can to make the process stress free.

Flawless and helpful during a rather stressful time for me. I believe team I’ve met have gone beyond the curtesy I’m experienced anytime before in similar centres.

Very confusing. I purchased a Groupon discount with £20 of value, as I only required your services for two weeks. However, your colleague told me that you require purchase of a minimum of 4 weeks storage. Your website completely failed to inform me (at any stage of the process) that you require a minimum of 4 weeks storage. The colleague explained this to me in a way that made me think I could *only* purchase storage space for an *absolute minimum* of 4 weeks, so after having to purchase the £50 Groupon code under pressure there and then (and subsequently cancel my £20 coupon), I overheard another of your colleagues speaking to a different customer. THIS colleague informed that customer that you take payment in “blocks” of 4 weeks, but refund any weeks where the service is not used. The colleague dealing with my transaction completely failed to explain this or make this clear, and if I wouldn’t have overheard the other colleague, I would’ve assumed I was being forced into a 4 week contract as an absolute minimum. I would therefore highly suggest both: - Your web team make it clear that you take payment in blocks of 4 weeks - The colleague dealing with my transaction receive further training, and be required to inform customers that you *do* have a minimum 4 week purchase requirement *however* refund any unused weeks. Very confusing and poorly explained service!