Customer reviews for Merton Self Storage

The ladies there where extremely helpful and a pleasure to talk to

Rehema was really helpful and friendly. I was in with my two young children and she was great with getting everything sorted and keeping them amused! She gave us the after hours access free of charge as well, which was fantastic!

Comprehensive explanation of process

The Assistant Manager was excellent - professional but friendly. It didn't take too long and we felt we'd left our stuff in a safe place. Really outstanding customer service. Easy to use and good looking website.

good reception

The online check-in process was simple and didn't take too long. The people on reception were helpful and guided me through the final stages of the process - even setting my padlock for me. The room itself is clean and perfect for purpose. I was advised of the option of paying extra to get access outside of opening hours, and told I could take this up if required later, saving me having to overpay at this point. I have dealt with two ladies at the Colliers Wood store - Rahima and (I think) Melissa.

Second time I've used BY, and can't praise the service highly enough. Follow-up calls after initial enquiry are pleasant and not 'pushy', and give the impression that it's important my needs are met rather than that BY get my custom. When I found out last Friday that the room size I required for the following day at the Wandsworth branch was no longer available, a smashing lady called Val was incredibly sympathetic and helpful on the phone, and found me the room I now have at the Merton branch, which turned out to be just as convenient AND cheaper! Melissa at Merton was also a pleasure to deal with, and the whole process from signing up to moving stuff in was smooth and painless. Your staff are a credit to you, and provide a level of customer service that I rarely come across these days.

Friendly staff and very helpful and informative

Very polite staff, very friendly, lovely team on Friday working there :)

Very very good