We needed a temporary storage space between tenancy leases. The BIG YELLOW offered us a fully comprehensible service with good attention and service from their staff as well. The gentleman at the BIG YELLOW Merton really made us feel like the space was ours and they would be there to answer any questions and also make our space as accessible as we'd like. Thanks!
The Big Yellow Self Storage at Merton is convenient and easily accessible. The staff were excellent, well informed and extremely helpful. The storage units are clean and very spacious. Renting a storage room has helped eased the congestion in our home. None of us belong in the 'throw away' society and with two children (one having been and the other currently at University) with their own household equipment toing and froing between halls and home our living space was constantly being compromised. Big Yellow solved that whole problem and has given my husband back his shed as well.
I have been with the Merton branch of Big Yellow since it opened 2 years ago. Despite this being a very competitive industry, I have decided to stay with Big Yellow for the following reasons: 1. Exceptional customer service from ALL staff 2. Exceptional cleanliness 3. Very easy and very secure access system 4. Highly competitive rates I couldn't praise their professionalism enough and look forward to storing with them for many years to come.
Staff were always help full, nothing was to much trouble. The access to the lockup was simple to use. We would not hesitate to use Big Yellow again.
Staff really polite; service and access easy to use; staff instil confidence for infrequent user and full of helpful tips and advice - supportive without being intrusive.
When signing up for a years storage with Big Yello< Merton the staff coudln't have been more helpful. They took time to show me aroudn the facility and show me different sized units. I have since re-signed for a further year. They might not be the cheapest storage company around, but the units are modern, clean and dry. In my opinion good value for money.
I am pleased with the energy saving facilities being used and the 24hour access. I think the double doors are not very secure as they are a light metal construction.
I moved from Dorset to London and I was very stressed as I was unable to move in to my property,hence the storage, this was a new experience and the staff where great when I booked, when I put my furniture in and moved it out, every one of them were kind and sympathetic, which made a pretty miserable situatio, bearable. IF I EVER move again I would return to Big Yellow. Thanks to you all.
I was moving house and Big Yellow proved to be the perfect stop gap for our things to avoid moving it all on the big day.
Found the staff to be knowledgeable, helpful, with a great helpful positive manner. Any queries/concerns were always addressed promptly and efficiently.