Initial enquiry was very straight forward. The person who dealt with me was very helpful and after answering my questions informed me of the next steps using your online booking service
The overall experience was easy and stress free. The staff at the store Joe and Georgie were more than helpful at all times.
Very easy understood all.
Really impressed with my experience at Big Yellow. Very clean place and an efficient operation. Georgie, the receptionist was very professional and helpful. The trolley's offer great support getting to your stuff to your unit, which again is so easy to get to. The lifts are reliable and quick. The whole process they have is great. I'm very pleased so far with Big Yellow. Thank you!
I spoke with Georgie on the phone who was excellent and explained everything I needed to do , on moving in day Georgie and her trainee Devon provided first class customer service . Both are a credit to Big Yellow
The manager and the lady have been very kind in helping me get moved in. No problems at all. Storage is perfect for my current needs. Thank you
The only issue I have is that, having made the initial enquiry, there is then a non-stop pressure to check in and start paying, even though we were not then in a position to start using it. That gets a bit tedious.
Georgie was particularly amazing, she assisted me on what sized storage I'd need. Simplified the whole process and was very accomodating.
It was explained well apart from the insurance which is quite expensive
Georgie was great, she had time to show me rooms to see which was appropriate. Explained everything really well and made me feel very at ease.