All really good. Staff friendly and helpful on Saturday. Only downside was the hidden insurance fee. Make this clearer, it puts a negative on what was otherwise a very positive experience - feels like you are trying to con people. I would have been happy knowing the cost up front.
Initial enquiry was very straight forward. The person who dealt with me was very helpful and after answering my questions informed me of the next steps using your online booking service
‘I needed storage after my partner and I had broken up and I had moved from Leicester to Milton Keynes. My ex drove down from Leicester a big van of things and we had storage arranged somewhere else, unfortunately the owner of that facility completely forgot we were coming so consequently after waiting 2 hours for her to let us in, in desperation we sought alternative storage as the things had to be offloaded that day. After a phone call to Big Yellow we drove to Milton Keynes site where two brilliant members of staff, Brianne and Devon dealt with us in a very efficient, professional but also very sensitive and kind way. The whole day was extremely stressful and they couldn't do enough for us to help, nothing was too much trouble and Devon helped me pick the best locker for my needs and made sure it was exactly right. Everything was explained fully and I feel happy knowing my things are in safe hands. I cant fault the facility but the exemplary staff made this company exceptional which is so nice to find nowadays’
The overall experience was easy and stress free. The staff at the store Joe and Georgie were more than helpful at all times.
Very easy understood all.
Really impressed with my experience at Big Yellow. Very clean place and an efficient operation. Georgie, the receptionist was very professional and helpful. The trolley's offer great support getting to your stuff to your unit, which again is so easy to get to. The lifts are reliable and quick. The whole process they have is great. I'm very pleased so far with Big Yellow. Thank you!
I spoke with Georgie on the phone who was excellent and explained everything I needed to do , on moving in day Georgie and her trainee Devon provided first class customer service . Both are a credit to Big Yellow
The manager and the lady have been very kind in helping me get moved in. No problems at all. Storage is perfect for my current needs. Thank you
The only issue I have is that, having made the initial enquiry, there is then a non-stop pressure to check in and start paying, even though we were not then in a position to start using it. That gets a bit tedious.
Georgie was particularly amazing, she assisted me on what sized storage I'd need. Simplified the whole process and was very accomodating.