professional, clear, proactive
Thomas
26 Sep 2019
professional, clear, proactive
Emma at the Milton Keynes depot was helpful, clear in giving information, answered all my questions and overall, made me feel confident in going forward with booking storage space. I chose Yellow Storage as the telephone number was nice and bold! And when I phoned I spoke to a real human being - something that has become a rarity in this day and age.
Emma Leo was very professional and courteous, and handled the price comparison situation very effectively.
The initial enquirer was pleasant and the process is easy to understand.
Booking was easy and helpful staff gave me a good idea of the size of spaces available
I did it online and it was very easy to understand how big the space would be. I was a little surprised by the upfront cost and I think the website is a little misleading.
Great from the start, lots of assistance and communication to help me
Initial enquiry was very informative. Joe called me and discussed options with me and helped me understand the quote given.
Staff very courteous and helpful. Everything explained. Able to negotiate cost versus Safestore quote. Ease of acces. Clean, new, purpose built premises.
Fairly easy. Needs more documentation about how the keypad works, as I could find no mention of the numbers that preceded the code I created.