Ben and Mariola were both extremely friendly when I dealt with them yesterday. Ben explained all of the details of the unit and the contract in an easy to understand way, and both of them did a good job of managing people (including myself) who were waiting outside due to social distancing rules.
Very well, super flexible.
Really well handled from start to finish
From beginning to end there was great communication, lots of information and advice. The service was excellent and everything went very smoothly.
Scott and Ben, great service
This is now the Second time that I have used this Storage Facility. This is mainly due to the Perfect Customer Service that I received on the first booking. There would be multiple paragraphs to fully detail this however the 3 main aspects have been: 1) Everything was perfectly set up for me by Adina for the first booking and she ensured that everything was Perfect! This took a lot of weight off my shoulders and simplified the whole process to a T! 2) Ben managed the Second Booking for me and he also managed this perfectly. It was a great process/service as everything was already set in stone on my account and he ensured that went down hill. He was even able to put me in a storage location that was ever so convenient (to further ease the process) and I think that this is a good thing to guarantee (is asked and maintained) going forward. 3) The Whole Team (Adina, George, Mariola, Scott and Ben all work absolute wonders and there is not a single bad point that I could draw! TeamWork makes the Dreams Work and this is a classic example of this. If it wasn't for this I wouldn't have continued as I have & this level of operation/service is something that needs to be ensured in all of the Big Yellow stores to ensure that everything moves forward in a Positive Manner! Moving into my Storage Space was ever so easy with all the bays perfectly organised and there was always one kept free! There was always a trolley available and the 'ease of use' of this system has never had a problem!
Ben and Abina were really friendly and helpful and a real pleasure to deal with, I was impressed l.
The salespeople of the New Cross store were very friendly, clear with the explanations and professional.
It was amazing after placing The reservation I received a call nearly immediately asking for any questions or enquiries The phone call was friendly and professional
I initially submitted and enquiry online in October and Adina contacted me with more information straight away which was very much appreciated. A month later when I called back, Mariola was incredibly helpful in setting my storage room up.