Customer reviews for New Cross Self Storage

Very helpful staff, George made whole process really straightforward and talked me through each step

Ben & George were really helpful and helped me understand how the facility works. Their explanations were clear and simple to remember

The staff is very kind and welcoming. I received exceptional service from George, who is not only extremely professional, helpful and quick, but also very funny! Overall customer service, friendly atmosphere as well as easy accessibility made moving surprisingly pleasant.

Initial enquiry was extremely professional and very informative. Laura, was very knowledgable and demonstrated passion for the company. Even though your prices was 25% more than your competitors, her enthusiasm and customer service made the difference.

Very well explained

I initially was being looked after by Adina in New Cross who was super helpful and very attentive calling to see All was ok with our move and discussing boxes then when we moved in Lauren looked after us and once again Adina was there to support. Fantastically professional and super informative. They definitely made our move into The Big Yellow smooth and less stressful.

Very helpful and upfront staff. Everything was explained over the phone as I was arranging the booking. Felt like there was someone there every step of the way. When I arrived at the store itself In new cross Adina processed everything for me, she was very helpful. It really took the stress out of the day because of how she dealt with me, She was professional yet made me laugh. The whole experience was made simple for me and being able to share a laugh with the staff made it enjoyable too.

Adina made the entire process run smoothly. She went through everything carefully with me and was very polite. Treated me not just as a customer but also as a friend. Would definitely use again.

Very well indeed. I got all the information I needed and we had a laugh as we went along. The only issue was a slight mix up on latest arrival time on the day (I was initially told 5pm and had planned around this, but was then told 4pm on the day) but when I spoke to the team on the day they were very accommodating and it was all fine.

I’d say that there was maybe to many calls before Check-in but the Check-in clerk was amazing, really went for the extra mile! Well done