Customer reviews for New Cross Self Storage

I don’t usually do these surveys, but I’m very happy to share my experience with you. I was on your website comparing prices / locations to other storage firms. I got a follow up call from a David Knight a few minutes later. Within an hour, I has reserved a room unit, filled out the docs and was moving in. A painless and pleasurable experience, David is an absolute credit to yourselves, and even though I found a unit with another form closer to my house, I chose Big Yellow only because of him. Needless to say the service he provided when I got to the unit was as excellent as the serivce on the phone. He is a credit to your company, you have a new client solution because of him- I hope someone reads this and acknowledges the feedback with him.

Lauren, Adina and George made the whole process very easy, especially during the current social distancing restrictions.

Lauren and Adina were so kind and helpful with the admins side and Ben showed me the unit. Excellent customer service from all of them!

Very professional. Very friendly.

I thought it was a really easy process. The woman I dealt with on the phone was very helpful as was Dave George who did the paper work at the storage area.

very easy, no where near as stressful as I thought it was gonna be, EVERYONE REALLY HELPFUL

I initially spoke to a woman at Big Yellow Storage New Cross who I think was called Diana or something similar - she was absolutely lovely, so helpful and friendly and explained the costs involved in a really clear easy to understand way. When I arrived at Big Yellow on Saturday 4 April the two women on duty were similarly helpful and clear. Amazing service.

Best experience using self storage ever.. Everybody was very professional and explained things.. Highly recommended

Perfectly

I have been dealing with Lauren from my first enquiry right through to moving my stuff in and she has been FANTASTIC all the way through ,I would recommend that anybody visiting the store should deal with her...……….