Val and David who both helped me check in were so friendly and helpful! Both amazing and a credit to the business. I would absolutely use Big Yellow again and recommend it to anyone looking for storage based on the experience I had with them yesterday
Everything very well organised, easy check in, great staff and reasonable prices. Val attended to us and was very attentive, clear and a pleasure to talk to! George has been very kind and served us a couple of cups of black coffe as welcome, much appreciated!
The process of selecting a storage unit and checking in on-line was easy. The experience on arrival at the store on Lewisham Way was excellent. George was very efficient in taking me through all the formal requirements and was friendly and engaging - excellent example of how to deliver customer service.
Everything has been so simple and straight forward. Your staff and management are very helpful and friendly
Great customer service, high quality premises. Good security. Clean, brightly lit storage area. Lots of trolleys available.
Easy and friendly. Very helpful. I was helped by George.
Great customer service. David was more than helpful and so was his colleague (apologies I can't remember her name). Everything was very clearly explained. I even got a cup of tea.
They were very helpful
It was simple and straight forward to follow all instructions.
The process was really simple and organised and the staff extremely helpful and friendly. The prices are also reasonable. The facility at new cross is clean and well organised and it was a very straightforward experience completing check in and loading my stuff.