Customer reviews for New Malden Self Storage

Courteous staff and easy if a bit long check-in

Konrad in your New Malden storage centre has been wonderful. He was clear in the advice and information he provided, he was helpful and friendly and as a first time user of your storage, he went above and beyond to ensure that I was familiar with the requirements, procedures and T&C's.

Ellie went above and beyond to allocate the best storage space to suit my needs. She spoke to my helpers who were assisting me in transporting a sofa, allowing them to load it onto a trolley, to save time whilst I filled in the necessary forms. She also offered me a selection of drinks.

Great overall customer service. Friendly knowledgeable and helpful

Friendly, helpful customer team Flexibility of using the storage

Ellie was great and welcoming explained everything

Staff was excellent. Alexandra specifically.

Friendly staff who knew what they were talking about. Good range of unit sizes. Procedures clearly explained. Clean and tidy loading bay.

Elle went above and beyond to help and advise. Made the whole experience simple. Thank you

Very detailed yet easy to follow process. The staff was very nice on emails and calls and even better in person. They explained everything in detail as it was my first time with a storage company. Very good experience. Thank you, guys.