Customer reviews for New Malden Self Storage

Yasmine and Keith made this a very clear and simple process, well explained and friendly and professional. Good team!

Very quick phone follow up. Very helpful staff.

All very easy. Was taken through all the steps by the store manager (Louis) and it was all very quick and efficient

All the staff were so helpful, especially Louis who took time to explain all the various options and regulations

It was handled very well online and through email by Keith.

Not 100% clear when booking online - specifically on insurance and payment timeframes. However upon contacting the reception all my questions were answered and clarified. Really kind and helpful staff, both over phone and in person

Very well by Keith

I couldn't easily find all of the storage volumes you offer at the site. upo arrival everyone was very helpful and the process was very easy.

Apart from a little confusion over padlock requirements, it was handled well

Initially I was contacted by Oliver and Tolworth who was very helpful with advising on the size of the unit I needed. I then decided to change to New Malden as it was a better location for me. The woman in customer services on the phone was brilliant, very helpful and set everything up for me. Then I visited New Malden to view the units and the guy who showed me around was very helpful. Finally at check in, Keith was extremely helpful and guided me through the whole process. I've been really impressed with everyone at Big Yellow who I've dealt with.