I cannot imagine more a helpful customer service than I received from Keith and Louis on Saturday 30th November. They both dealt with my requests and answered my number questions in the most professional manner making my move stress free.
All smooth and perfectly explained
Mara was very helpful and professional. She attend to all my needs and I couldn’t be happier.
Found the store staff very helpful by staff member showing the size of unit was size u needed. Found the booking very easy to use and Mara being very helpful and polite when checking in and explaining things in simple terms. She a credit to your store for my pleasant experience dealing with your the New Malden store
Keith was extremely friendly and helpful, taking me through the procedure very clearly.
Rosie dealt with my initial enquiry brilliantly. She was friendly and helpful and showed me around several different sized storage options.
Easy and friendly sign in
Very easy , very professional and friendly
We were very impressed by Mara’s friendly, informative and helpful guidance, giving us a very positive view of Big Yellow
I attended the New Malden store to enquire about storage. Keith Day, Assistant Store Manager, explained everything very clearly, showed me a variety of different sized storage unites so that I could think about which one I would need, and offered the opportunity to downsize on arrival if it became clear that a smaller unit than the one initially booked was suitable. Keith was excellent in explaining everything - this is the first time I have ever used a storage facility, and I left very clear about everything and content to confirm my booking.