Customer reviews for New Malden Self Storage

All done online and easy to follow

I thought customer service was a thing of the past but the Yellow Self Storage team having given me hope. Firstly I was assisted very well over the phone by the sales representative and I didn't feel pushed at all and I felt I was provided with all information and honesty even if that meant this would prevent an up sale. When I spoke to the Store Manager (Keith) the day before the move he confirmed everything I was previously told and gave me the comfort I was in good hands.

the staff, Louis and Mara, were friendly and professional and explained everything really clearly.

I met Louis at Big Yellow New Malden and he was so patient and kind enough to explain the options and answer my questions. He thoroughly explained the process and policy go my understanding. Thanks for your help Louis

I received a call almost immediately, very good. The guy at the place was amazing. Insurance should be more clear since the beginning. My invoice did not detail what I have payed, I didn't like it.

The lovely women dealt with me brilliantly can’t rember her name but it began with an m at the new Malden branch dealt with me promptly. excellent service thanks to her A++++++ all the way would definitely recommend to friends and family

Very well Thanks to Lewis and maya

I arrived without an enquiry and wanted to move in on the same day. Keith, although working alone, was really helpful and made everything stress free.

It was really good and straightforward. Staff were really friendly and helpful

Very helpful and informative staff, especially during move in and insurance issue.