Customer reviews for North Kensington Self Storage

From my initial enquiry to finalising the move, I have found all the staff very helpful and patient. I didn't really know what I needed but they knew what to ask to help me decide. The part that I found most difficult was the checking in online, which may be simple to most people but not for me, especially the ID. I'd found other storage facilities in the area but felt confident that this one was going to suit me well.

Joe sorted me out. Lovely guy. Really went above and beyond. Super friendly and helpful. No complaints.

Joe was super helpful and made it all very simple to deal with

It was really good. Gary at the North Kensington store provided excellent service. He explained all the steps and showed me around and was easy to make conversation with. I also recieved a call from someone at Big Yellow the week before explaining the online check in process which was really good.

Joe, help me a lot with the booking and deciding which was the best container for my thing. He was great.

We had a difficult situation whereby we were clearing a house after a friend's fathers bereavement and caught COVID so couldn't be there in person to help. The staff at Big Yellow were amazing..so helpful. I dealt with Joe and Pablo and they were fab.

Pablo was very helpful, going through the process of moving he made every step clear.

James handled my enquiry very professionally

It was all very simple and professional, also thanks to the excellent staff, prepared to speak even with those like me who, being Italian, do not know English well.

Joe was extremely helpful, and informative both over the phone in advance of booking a unit and on the day in helping me find a slightly larger unit than I had previously anticipated we would need. Joe gave very good instructions on how to use the storage centre, access and security etc.