Joe made my entire experience stress free. He was so patient and answered all my queries satisfactorily. He was also incredibly accommodating when I realised that I had not booked the after hours access and quickly implemented it. He is always courteous and greets me with a smile whenever I go to the storage unit. Joe @ North Kensington is truly a credit to Big Yellow Storage and a great guy to deal with.
My initial enquiry was made by phone, then I visited the branch and booked the same day. I was looked after by Pablo who was brilliant at his job. Very helpful and didn’t mind explaining things slowly for me. I returned to the branch several times to buy boxes, bubble wrap etc and was looked after by 2 more excellent members of staff Jo and James. Very impressed all round!
Very good, I had a few confusing phone calls with one member of the team and they weren't sure whether to set me up as a business or personal account, which they said would be changed, but then wasn't. But overall I found James to be very helpful when I checked into the unit and completed the paperwork face to face.
James took really good care of my moving in. Explained everything very clearly thank you . :)
He was the best
From initial enquiry to moving in day I had a delightful experience! Everyone was so lovely and friendly and made the process so easy. James and Joe in particular on move in day were so nice and made me feel at ease about what could be a stressful process.
It was very well explained and clear
The guy was super helpful and nice.
Initial enquiry was really good and very easy to book. The process seemed straight forward but I wish I was reminded on the phone of the process once you are at the store and which documents you need to bring with you. I know it's in the email but moving out is a stressful process in itself with a lot of emails and paperwork so these things are easily missed.
it was pretty straightforward as a process and my enquiry and move was handled smoothly.