My initial enquiry was very simple, courteous and quite frankly couldn't have been better but, when we went to book in the lady was extremely friendly, knowledgable, answered our questions (from initial contact to the booking in stage I didn't think you could get better service however the lady whom we booked in with was above and beyond - definitely an extreme credit to your company)
Very efficiently as first self served from web site. In store I needed to increase my storage size and Gavin went above and beyond helping me get the right space. Painless love in thanks to him.
The member of staff was extremely helpful and went the extra mile to ensure we fully understood the process and that were happy with everything he had explained.
Clear and concise instructions given. Allowed us to change the size of our room which was extremely helpful. Friendly and approachable staff (Gavin in Norwich). Made it all stress free and easy.
Rob was so informative to what is involved as we have never used storage before. Explained in plain English. Norwich staff so helpful. would highly recommend Rob and staff at Norwich.
Spoke a really helpful lady on the phone and the chap in store was great too.
I found the staff to be very helpful...thorough and efficient and quick to answer any queriea.
When booking online phoned with a query and was pleased with the help and explanations provided.
Very good, clear and decisive about the pricing.
Rob and Ethna couldn't have been more helpful in booking me a storage space and going through everything I needed to do. I arrived at the Big Yellow asked if I could have a space there and then and within 20 mins was completely sorted and ready to store my things