The gentleman at the front desk by the name of Helder..One word=Impeccable. From the moment myself and my wife arrived, the service he provided was second to none. Then he even called us when i hadn't locked our unit door correctly, which I hope didn't make him late for lunch with us partner. He is an absolute credit to both himself, and your company. Thank you very much Big Yellow & Helder.
Friendly counter staff, offered tea or coffee. Efficient system of admin to complete. Like to do some online and some at the counter. Good to be able to choose spaces, buy a padlock and storage boxes etc there as well.
Helpful pleasant supportive staff and good clear recommendations. The space is clean and accessible and I felt very confident in the staffs professionalism.
Sorting out my needs despite being very busy and clearly wanted to ensure you supplied what I needed
The staff at the Norwich store couldnt have been more helpful. They helped us check in get the best deal and even made us a cup of coffee twice whilst we unloaded.Several times during the 4 hours we were there she came to check that everything was ok. Very friendly and professional a credit to the company.
Helder provided a comprehensive and friendly explanation of services and operation including a walk through of the security systems.
Staff are amazing and whole process is easy
Based on previous experience of your excellent service at your Norwich store and most helpful service this time around. We have used other storage facilities on occasions, but none have been as good as those provided by your store and the staff there.
Because everything was simple and straight forward. Gavin had great customer service. Very down to earth.
The staff member Ethna was very helpful with any extras that might be needed. Very polite and efficient with paper work etc . In all a good service with just what I required and my property feels safe in your hands many thanks.